Delivery

 

Mr Teak Free Delivery

When you order any of our Mr Teak furniture, it’s delivered straight to your door. Most of the UK qualifies for FREE delivery, and for areas outside our standard coverage, we offer a great-value delivery service.

Please ensure couriers have suitable access and that someone is present to sign for the delivery. If the courier is unable to complete the delivery due to access issues, a second delivery charge may apply.

All delivery times shown on our website are estimates only and may be affected by factors outside of our or the courier’s control.

For special delivery requests, please contact us before placing your order.

 

 

Delivery Matrix

Item

Location

Timescale

Cushions, Covers & Smaller Items

Mainland UK

Up To 48 Hours

Cushions, Covers & Smaller Items

Non-Mainland UK / Remote Areas / Islands / NI

Up To 72 Hours

Non-Assembled Benches

Mainland UK

5 - 7 Working Days

Non-Assembled Benches

Non-Mainland UK / Remote Areas / Islands / NI

Up to 14 Working Days

Assembled Benches, Dining Tables & Sets

Mainland UK

One of our members will be in touch to discuss a suitable date.

Assembled Benches, Dining Tables & Sets

Non-Mainland UK / Remote Areas / Islands / NI

One of our members will be in touch to discuss a suitable date.

 

 


Delivery Timescales/Restrictions by Item:


Cushions, Covers & Smaller Items

  • Tracking details will be sent shortly after your order is placed.

  • Usually delivered within 48 hours.

Non-Assembled benches

  • Tracking details will be sent shortly after your order is placed.

  • Usually delivered within 5 - 7 business days.

Assembled Garden Benches, Dining Tables & Sets

  • Select your preferred delivery date via our online calendar

  • Delivery is kerbside, using a pallet crate

  • You are responsible for:

    • Unwrapping the item

    • Disposing of the pallet

    • Moving the item into position (two or more people needed, depending on the size of the dining sets, i.e, 8 > 10 seat sets)


⚠️ Important notes for pallet deliveries:

  • Couriers cannot move pallets over gravel, grass, or steep inclines

  • Rear garden or internal delivery is not possible

  • Access must be clear from the public highway for a 7.5-tonne vehicle

  • Check the item fully before signing the delivery note - damage noted after signing won’t be eligible for refund/return.

  • A £75 pallet charge applies to any unplanned or in-transit cancellations or failed deliveries

  • You must give at least 24 hours' notice to reschedule a delivery

 

 

Non-Mainland UK, Remote Areas, Islands & Northern Ireland

We aim to deliver as close as possible to mainland UK timeframes, but please allow up to 14 working days for delivery to remote areas. Delays can occur due to location-specific logistical issues.

 

 

Need Help?

If you have any questions or foresee any potential issues with delivery, contact us on:

📞 0161 204 3414
E: info@mrteak.co.uk 

We’ll be happy to assist.

Team @ Mr Teak